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Rheem Water Heater No Ignition - Causes & Fix

3 min read
⚡ Quick Answer

Low gas supply or a latched control fault. For LPG, check propane bottle level, cycle power at the outlet, and reopen the tap.

Difficulty Pro recommended
Est. time 1-3 hrs

Rheem Water Heater No Ignition — What’s Happening

On Rheem continuous-flow gas water heaters, no ignition at start-up is logged as Code 11, which Rheem defines as “Ignition failure at start up.” The unit is calling for heat and the ignition sequence begins, but the burner does not establish flame within the allowed start-up window. This is different from Code 12, which is flame loss during operation. Code 11 is a start-up fault, not a pilot-light issue, and it means the igniter or gas delivery chain has failed to complete the lighting cycle when hot water is first demanded.

Jump to Fix

Most Likely Causes

How to Diagnose and Fix

  1. Confirm the display shows Code 11 and that the fault occurs at start-up, not after the flame has already been running.
  2. Check gas supply first. For LPG, verify the propane bottle has adequate fuel and the regulator is functioning. For natural gas, confirm the supply valve is fully open.
  3. Close the hot tap, switch the heater off and back on at the GPO (outlet), wait ten seconds, then reopen the hot tap and listen for ignition.
  4. Inspect the concentric vent or flue outlet from the outside for blockage, bird nests, or debris that could restrict air flow or exhaust.
  5. Observe the ignition sequence through the viewing window (if equipped) or listen for the spark clicking. If there is no spark, the igniter coil or its wiring may be disconnected or failed.
  6. If you hear spark but no flame, check that gas solenoids are clicking (being energized) and that the burner area is free of soot or blockage. Cleaning the burner and manifold with compressed air is a common field fix.
  7. Verify all wiring connections between the control board and the igniter, gas valve, and flame sensor are tight and free of corrosion.
  8. If Code 11 persists after gas supply, reset, and basic inspection, book Rheem service or call a licensed gas technician to test solenoid resistance, gas pressure, and replace faulty ignition components.

Parts You Might Need

PartNotes
Igniter coil (Rheem tankless)Amazon | Generates the spark to light the burner at start-up. Confirm your model before ordering.
Gas solenoid valve (Rheem continuous-flow)Amazon | Controls gas flow to the burner. Technicians verify resistance against service-manual spec before replacing.

If your appliance also shows a code on the display, these match this problem:

When to Call a Pro

Rheem’s official guidance for recurring Code 11 is to book service. Gas solenoid testing, manifold pressure measurement, and igniter-coil replacement all involve working inside a gas appliance and should be handled by a licensed gas technician. If your reset attempt and basic vent check do not restore ignition, or if you smell gas at any point, shut off the gas supply and call a pro immediately. For gas line, burner, or igniter work, or if you ever smell gas, stop and call a licensed technician.


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